Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Valloce Ventures Private Limited, a company incorporated under the Companies Act, 2013, having its registered office in Ahmedabad, Gujarat, India ("Company", "we", "us", or "our"), operating under the brand name FirstScanIt.

These Terms govern your access to and use of our website(s), mobile applications, application programming interfaces (APIs), verification services, medicine management features, consumption analytics, and all related services (collectively, the "Services"). By accessing, downloading, installing, or using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree, you must not access or use the Services.

1. Definitions

• "Services" means the FirstScanIt platform including, without limitation: (a) QR code generation and product authentication; (b) consumer verification via mobile scanning; (c) medicine reminder and adherence tracking; (d) photograph-based medicine identification; (e) family health management features; (f) counterfeit alert notifications; (g) consumption analytics; (h) supply chain tracking and traceability; (i) business dashboards and APIs; and (j) all associated software, content, and documentation.
• "User Content" means any data, images, photographs, text, medication information, scan data, consumption events, reminder configurations, health-context information, or other material you submit, upload, transmit, or generate through use of the Services.
• "Derived Data" means any data that is created, generated, or inferred by the Company from User Content or usage patterns, including but not limited to anonymized datasets, aggregated statistics, consumption matrices, demand signals, fraud detection scores, behavioral profiles, and machine-learning model outputs.
• "Intellectual Property" means all patents, copyrights, trademarks, trade secrets, proprietary algorithms, models, methods, scoring logic, security protocols, database schemas, and all other proprietary rights owned by or licensed to the Company.

2. Description of Services

The Services comprise the following features, which may be updated, modified, or expanded at the Company's sole discretion:

2.1 Product Authentication

Cryptographically signed QR codes enabling consumers to verify product authenticity through digital signature verification and automated fraud-detection analysis. Results are probabilistic assessments based on available data and are provided for informational purposes only.

2.2 Medicine Management

Medicine reminder scheduling for individual and family members, dosage tracking, adherence monitoring, and counterfeit alert notifications. These features are convenience tools and do not constitute medical advice, diagnosis, or treatment.

2.3 Photo-Based Medicine Identification

Identification of medicines from photographs using computer vision and database matching to provide general information about purpose, composition, and usage. This feature is strictly informational and must not be relied upon for clinical, diagnostic, or therapeutic decisions.

2.4 Consumption Analytics and Demand Intelligence

Aggregation and analysis of anonymized scan and consumption data to generate demand forecasts, regional consumption patterns, seasonal trends, and supply chain optimization insights for manufacturers and authorized partners.

2.5 Supply Chain Traceability

Batch-level tracking from manufacturer through distributor to retail endpoints, enabling verification of product provenance and delivery chain integrity.

3. Account Registration and Eligibility

Certain features of the Services require account registration. By creating an account, you represent and warrant that:

• You are at least 18 years of age (or the age of legal majority in your jurisdiction)
• All registration information you provide is accurate, current, and complete
• You will maintain the accuracy of such information and promptly update it as necessary
• You are solely responsible for maintaining the confidentiality of your account credentials
• You accept full responsibility for all activities that occur under your account
• You will immediately notify us of any unauthorized use of your account or any other breach of security

We reserve the right to suspend, disable, or terminate your account at any time, with or without cause or notice, at our sole and absolute discretion.

4. License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal or internal business purposes. All rights not expressly granted herein are reserved by the Company.

5. User Content and Data Rights

5.1 Your Content

You retain ownership of User Content you submit to the Services. By submitting User Content, you grant the Company a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable, transferable license to:

• Collect, store, process, and analyze User Content to operate, maintain, and provide the Services
• Anonymize, aggregate, and de-identify User Content to create Derived Data
• Use Derived Data to train, validate, improve, and commercialize machine-learning models, including but not limited to fraud detection systems, demand forecasting algorithms, consumption pattern models, and visual authentication engines
• Generate, publish, and commercially distribute aggregated insights, statistical analyses, demand intelligence reports, and market analytics derived from anonymized User Content to manufacturers, partners, and other authorized third parties
• Develop new products, features, and services based on patterns, trends, and insights extracted from Derived Data

5.2 Derived Data Ownership

All Derived Data, including without limitation anonymized consumption matrices, demand forecasts, regional trend analyses, supply chain intelligence, trained models, and any other output generated by the Company's processing of User Content, shall be the exclusive property of the Company. You acknowledge and agree that you have no ownership interest, claim, or right in or to any Derived Data.

5.3 Automated Processing

You consent to the automated processing of your data by our machine-learning systems, including fraud detection scoring, behavioral analysis, device fingerprinting, consumption pattern recognition, and demand signal extraction. Such automated processing does not produce decisions with legal effects on you. Where automated decisions could significantly affect you, human review mechanisms are available upon request.

6. Acceptable Use

You agree not to, and shall not permit any third party to:

• Use the Services for any purpose that is unlawful or prohibited by these Terms
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, models, methods, or any underlying technology of the Services
• Circumvent, disable, or interfere with any security, authentication, or access control mechanisms of the Services
• Use automated systems (bots, scrapers, crawlers) to access the Services without our prior written consent
• Interfere with or disrupt the integrity, performance, or availability of the Services or any associated infrastructure
• Use the Services to facilitate the manufacture, distribution, or sale of counterfeit goods
• Misrepresent your identity, organizational affiliation, or authority to bind any entity
• Copy, reproduce, distribute, publicly display, or create derivative works from the Services or any portion thereof
• Use verification results to make false or misleading claims about product authenticity
• Sell, resell, license, or commercially exploit any data, insights, or outputs obtained from the Services without express written authorization

7. Intellectual Property

The Services, including all content, features, functionality, software, algorithms, models, designs, text, graphics, logos, trademarks, and service marks, are and shall remain the exclusive property of Valloce Ventures Private Limited and are protected by copyright, trademark, trade secret, patent, and other intellectual property laws of India and international treaties. No right, title, or interest in any Intellectual Property is transferred to you by these Terms or your use of the Services.

The FirstScanIt name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company. You may not use such marks without our prior written permission. All other trademarks not owned by us that appear in the Services are the property of their respective owners.

8. Third-Party Services

The Services may contain links to or integrations with third-party websites, applications, databases, or services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services. Your interaction with third-party services is solely at your own risk and subject to their respective terms and policies.

9. Disclaimers

9.1 Verification Disclaimer

• Not Legal Proof: Verification results do not constitute legal proof of authenticity, genuineness, safety, efficacy, or compliance with any regulatory standard or certification.
• Not Regulatory Substitute: Results are not a substitute for CDSCO (Central Drugs Standard Control Organisation), FDA, FSSAI, BIS, or any other regulatory body testing, inspection, certification, or approval.
• Not Product Warranty: The Company makes no representations or warranties regarding the quality, safety, efficacy, or fitness of any verified product.
• Pharmaceutical Limitation: For pharmaceutical products, always verify authenticity through authorized distributors, licensed pharmacies, manufacturer verification portals, and qualified healthcare professionals in addition to QR-based verification.

9.2 Medicine Information Disclaimer

• Photo-based medicine identification may be inaccurate — always verify with a pharmacist or physician
• Dosage reminders are user-configured and are not clinician-verified — the Company is not responsible for missed or incorrect doses
• The Company disclaims all liability for any health consequence arising from reliance on medicine-related features

10. Limitation of Liability

In no event shall the Company's total aggregate liability for all claims arising out of or related to these Terms or the Services exceed the greater of: (a) the total amount paid by you to the Company in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one thousand Indian Rupees (INR 1,000). The foregoing limitations shall apply even if the above-stated remedy fails of its essential purpose. Some jurisdictions do not permit the exclusion or limitation of certain damages; in such jurisdictions, the Company's liability shall be limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its directors, officers, employees, affiliates, agents, contractors, and licensors from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to: (a) your use or misuse of the Services; (b) your violation of these Terms; (c) your violation of any applicable law, regulation, or third-party right; (d) your User Content; or (e) any dispute between you and any third party relating to the Services.

12. Termination

We may suspend, restrict, or terminate your access to the Services at any time, with or without cause, with or without notice, at our sole and absolute discretion. Upon termination:

• Your right to access and use the Services shall immediately cease
• Any licenses granted to you under these Terms shall immediately terminate
• We may delete your account and any associated data, subject to our data retention obligations
• All provisions that by their nature should survive termination shall survive, including Sections 5 (Data Rights), 7 (IP), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), and 14 (Governing Law)

You may terminate your account at any time by contacting us at legal@firstscanit.com. Termination of your account does not relieve you of any obligations incurred prior to termination, nor does it affect any rights or licenses granted to the Company under Section 5.

13. Modifications to Terms

We reserve the right to modify, amend, or update these Terms at any time at our sole discretion. Material changes will be communicated by posting the revised Terms on our website and updating the "Last updated" date. We may also notify you via email or in-app notification for significant changes. Your continued use of the Services after any modification constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must immediately discontinue use of the Services.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved as follows:

• Informal Resolution: You agree to first attempt to resolve any dispute informally by contacting us at legal@firstscanit.com and allowing thirty (30) days for resolution.
• Arbitration: If informal resolution fails, disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended), with the seat of arbitration in Ahmedabad, Gujarat, India.
• Jurisdiction: For matters not subject to arbitration, the courts at Ahmedabad, Gujarat, India shall have exclusive jurisdiction.
• Waiver of Class Actions: To the maximum extent permitted by applicable law, all disputes shall be resolved on an individual basis only. You waive any right to commence, join, or participate in any class, collective, consolidated, or representative action against the Company.
• Limitation Period: Any claim arising out of or relating to these Terms or the Services must be brought within one (1) year after the cause of action first arises; thereafter it is permanently barred, except where a longer period is mandated by applicable law.

15. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Services and supersede all prior or contemporaneous agreements, understandings, and communications.
• Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: No failure or delay by the Company in exercising any right or remedy shall operate as a waiver thereof. No single or partial exercise of any right or remedy shall preclude further exercise thereof.
• Assignment: You may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of the Company. The Company may freely assign these Terms.
• Force Majeure: The Company shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemics, war, terrorism, government orders, or internet/telecommunications failures.
• No Agency: Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between you and the Company.
• Notices: We may provide notices to you via email, in-app notifications, or by posting on our website. Notices to us must be sent to legal@firstscanit.com.

16. Account Integrity, Suspension and Verified Identity

16.1 Suspension and Termination for Cause

We may SUSPEND OR TERMINATE any account immediately and without prior notice if we detect or reasonably suspect:

• Misleading, fraudulent, or deceptive activity in connection with the use of the Services
• Misrepresentation of business identity, including false or forged legal name, CIN, GSTIN, plant address, licenses, or any other business credentials
• Use of demo or sandbox QR codes on commercial products intended for sale or distribution to consumers
• Facilitation of counterfeiting, including but not limited to use of the Services by entities engaged in the manufacture, distribution, or sale of counterfeit goods
• Any activity that the Company, in its sole judgment, endangers consumer safety or undermines the integrity of the authentication infrastructure

Notwithstanding any suspension or termination of an account, verification of QR codes already printed and in circulation may continue to function for consumer protection purposes. The Company may, at its sole discretion, maintain the public verification endpoint for such codes while all other account functionality remains suspended.

16.2 Business Identity Verification and Lock

Business identity information submitted at onboarding — including legal entity name, Corporate Identification Number (CIN), GSTIN, plant or registered address, and regulatory licenses — is verified against submitted documents and is permanently locked after verification. Subsequent changes to any verified business identity field require fresh document submission and re-verification, which will be conducted at the Company's discretion. The Company is not obligated to approve any re-verification request or to complete re-verification within any specified timeline.

16.3 KYC/KYB Document Retention and Legal Consequences

All KYC (Know Your Customer) and KYB (Know Your Business) documents submitted during onboarding or re-verification are retained by the Company in encrypted form for the duration required by applicable law, including but not limited to the Prevention of Money Laundering Act, 2002, and any applicable regulatory requirements of the pharmaceutical or FMCG sectors. Submitting forged, altered, or otherwise fraudulent documents is grounds for immediate and permanent account termination and may be reported to the relevant law enforcement authorities and regulatory bodies, including but not limited to the police, CDSCO, FSSAI, and the Registrar of Companies.

16.4 Pricing Changes

Pricing, fees, free-tier allowances, and promotional periods for any plan or pack (under either billing stream) may be changed, increased, or restructured by the Company at any time and at its sole discretion, with or without prior notice, as more fully described in our Pricing Structure page. Continued use of the Services after any pricing change constitutes acceptance of the revised pricing.

16.5 Claw-Back of Promotional Benefits

The Company reserves the right to withhold or claw back any promotional benefits — including free-tier QR code allowances, extended promotional periods, or discounted rates — that were obtained through misrepresentation of business identity, submission of fraudulent documents, circumvention of usage limits, or any other deceptive practice. The Company may offset the value of such clawed-back benefits against any outstanding or future invoices.

16.6 Billing Streams

Fees for the Services are charged under two separate and independent billing streams:

• Subscription / Platform Fees (Stream A): recurring fees for access to paid dashboard tiers and premium platform features, billed in advance for each billing period.
• Metered QR-Generation Fees ("/qr" usage, Stream B): usage-based fees charged per QR code generated and cryptographically signed, billed in arrears on actual consumption, which accrue whether or not you hold a paid subscription.

Applicable rates are as quoted to you in your order form, commercial proposal, or invoice. The plans, billing, invoicing, and payment terms set out in our Pricing Structure are incorporated into these Terms by reference.

16.7 Auto-Renewal and Recurring Payment Authorization

By subscribing to a paid plan, you authorize the Company and its payment processor (Razorpay Software Private Limited) to automatically charge your designated payment method on a recurring basis for the applicable subscription fee and for any accrued metered /qr usage, at the start of or during each billing cycle, until you cancel in accordance with our Cancellation Policy. You are responsible for keeping a valid, current payment method on file. Failed, reversed, or charged-back payments may result in immediate suspension of the Services without further notice, without prejudice to the Company's right to recover amounts due.

16.8 Non-Refundable Fees

Except where a refund is expressly required by applicable mandatory law, all fees under both billing streams are non-refundable, and metered /qr usage already consumed is non-cancellable, as more fully described in our Refund Policy and Cancellation Policy.

16.9 Reservation of Rights and Legal Remedies

The Company expressly reserves all rights and remedies available to it under contract, statute, common law, and equity. Without limiting any other provision of these Terms, where we detect or reasonably suspect fraud, counterfeiting, misrepresentation of identity, non-payment, abuse of the Services, or any breach of these Terms, we may — in any combination and at our sole discretion — (a) suspend, restrict, or permanently terminate the account and any associated access; (b) withhold or claw back promotional benefits and pursue recovery of all amounts due; (c) preserve and disclose relevant records to, and file complaints with, law-enforcement agencies and regulators (including the police, CDSCO, FSSAI, and the Registrar of Companies); and (d) pursue civil and/or criminal proceedings and seek injunctive relief, damages, and recovery of legal costs and attorneys' fees. No delay or failure by the Company in exercising any right or remedy operates as a waiver of it, and the exercise of any one right or remedy does not preclude the exercise of any other.

17. Contact Us

For questions about these Terms, please contact: