Cancellation Policy

This Cancellation Policy ("Policy") explains how you may cancel a paid subscription to the FirstScanIt platform, operated by Valloce Ventures Private Limited, a company incorporated under the Companies Act, 2013, having its registered office in Ahmedabad, Gujarat, India ("Company", "we", "us", or "our"), and what happens to your account and data after cancellation.

This Policy should be read together with our Terms of Service, Refund Policy, and Privacy Policy.

1. How to Cancel

You may cancel your subscription at any time through either of the following methods:

• Self-service: Sign in to your FirstScanIt dashboard, open Account & Settings → Billing, and select "Cancel subscription."
• By email: Send a cancellation request from your registered email to billing@firstscanit.com, stating your organization name and the plan you wish to cancel.

We will confirm your cancellation by email. If you cancel by email, your request is effective from the date and time we receive it at the address above.

2. Effect of Cancellation

• Subscription / Platform fees (Stream A): cancellation stops the automatic renewal of your subscription. You will not be charged for any subsequent billing period.
• Your plan remains active until the end of the billing period you have already paid for. You retain full access to the features of that plan for the remainder of the paid period.
• Metered QR-generation fees ("/qr" usage, Stream B): this is pay-as-you-go and is not a subscription. You stop incurring it simply by not generating further QR codes; there is no separate "cancellation" for metered usage. Any /qr usage already incurred in the current billing period remains due and payable in arrears and is unaffected by cancellation.
• At the end of the paid period, the account moves to the free tier (where available) or to a deactivated state, and paid features — including new QR generation beyond any free allowance — are gated.
• Outstanding amounts survive cancellation: cancellation does not waive any fees already accrued and unpaid up to its effective date, including accrued metered /qr usage and any applicable taxes.
• Cancellation does not, by itself, generate a refund. Refunds are governed solely by our Refund Policy.

3. Timing and Auto-Renewal

Your renewal date is shown in the Billing section of your dashboard. If you are unsure of your renewal date, contact billing@firstscanit.com before it falls due.

4. QR Codes Already in Circulation

For consumer-protection purposes, QR codes that have already been generated, signed, and printed may continue to function on the public verification endpoint even after your subscription is cancelled, so that end consumers can still verify products already in the market. All other paid account functionality is gated as described in Section 2. This mirrors Section 16.1 of our Terms of Service.

5. Your Data After Cancellation

After cancellation, your data is retained and then deleted in accordance with the retention schedule set out in our Privacy Policy. You may request export or deletion of your personal data by contacting our Data Protection Officer at dpo@firstscanit.com, subject to legal retention obligations and the preservation of anonymized or aggregated data.

6. Free Tier and Promotional Plans

Free-tier (Starter) and promotional plans carry no recurring charge and may be discontinued by you at any time with no further obligation. The Company may also convert, restructure, or terminate the free tier as described in our Pricing Structure.

7. Custom Enterprise Agreements

Custom Enterprise accounts are governed by the cancellation, notice-period, and termination terms set out in their signed order form, which prevail over this Policy to the extent of any conflict.

8. Reactivation

You may re-subscribe at any time by selecting a plan from your dashboard. Reactivation is subject to the pricing and terms in effect at the time of reactivation, which may differ from your previous plan.

9. Cancellation or Suspension by the Company

We may suspend, restrict, or cancel your subscription in accordance with our Terms of Service, including for non-payment, breach of the Terms, or suspected fraudulent or counterfeit activity. Where we cancel for cause, refunds (if any) are governed by our Refund Policy.

10. Contact Us

For cancellation or billing assistance, please contact: