Refund Policy

This Refund Policy ("Policy") governs refunds for fees paid to Valloce Ventures Private Limited, a company incorporated under the Companies Act, 2013, having its registered office in Ahmedabad, Gujarat, India ("Company", "we", "us", or "our"), operating the product authentication platform under the brand name FirstScanIt.

This Policy should be read together with our Terms of Service, Pricing Structure, and Cancellation Policy. By subscribing to or purchasing any paid plan or metered usage, you agree to the terms of this Policy.

1. The Two Billing Streams

FirstScanIt is a business-to-business Software-as-a-Service (SaaS) platform. We charge under two separate and independent billing streams, and this Policy describes the refund treatment of each:

The Services are digital and are provisioned and consumed on demand. When a QR code is generated and signed, the associated edge-compute and cryptographic infrastructure cost is irrecoverably incurred at that moment. Except where a refund is expressly required by applicable mandatory law, all fees under both streams are non-refundable save for the limited situations described in Section 4.

2. Subscription / Platform Fees (Stream A)

Subscription fees are charged in advance for each billing period (monthly, unless otherwise agreed in a signed order form). Because access to the platform is provisioned immediately upon payment:

• Subscription fees for a billing period that has already commenced are non-refundable, and we do not provide pro-rated refunds for partial use of a billing period.
• Cancelling a subscription stops all future renewals and charges, as described in our Cancellation Policy. You retain access for the remainder of the period you have already paid for.
• Downgrades take effect from the next billing cycle and do not generate a refund for the current cycle.

3. Metered QR-Generation Fees — "/qr" Usage (Stream B)

4. Situations Eligible for a Refund

Notwithstanding the above, we will issue a refund in the following circumstances:

• Duplicate charge: You were charged more than once for the same subscription period or transaction due to a technical or payment-gateway error.
• Billing error: You were charged an incorrect amount, charged after a valid and timely cancellation, or charged for a plan you did not subscribe to.
• Unauthorized transaction: A charge was made without your authorization, subject to verification and applicable fraud checks.
• Service not delivered: A paid feature was not provisioned to your account due to a fault attributable solely to us, and we are unable to remedy it within a reasonable period after you report it.

5. Non-Refundable Situations

Except where a refund is required by applicable mandatory law, refunds will not be provided for:

• Change of mind, lack of use, or failure to use the Services after payment
• Partial use of a subscription period, or cancellation part-way through a paid period
• Metered QR codes that have already been generated and signed (see Section 3)
• Failure to cancel before an automatic subscription renewal, where the renewal completed correctly per your plan terms
• Free-tier or promotional usage for which no fee was charged
• Custom Enterprise engagements, which are governed exclusively by their signed order form
• Account suspension or termination resulting from your breach of our Terms of Service

6. How to Request a Refund

To request a refund under Section 4, email billing@firstscanit.com within seven (7) days of the charge, including:

• The registered account email and organization name
• The transaction / payment reference ID
• The date and amount of the charge
• A description of the reason for the refund request

We will acknowledge your request within 48 hours and communicate our decision, after verification, within five (5) business days.

7. Refund Method and Timeline

• Approved refunds are issued to the original payment method used for the transaction, through our payment processor (Razorpay). We do not issue cash refunds or refunds to a different account or instrument.
• Once approved, refunds are processed within five (5) to seven (7) business days. The time taken for the amount to reflect in your account thereafter depends on your bank or card issuer and is outside our control.
• Refunds are made in Indian Rupees (INR). We are not responsible for currency-conversion differences or fees levied by your bank or card network on international cards.

8. Taxes on Refunds

Where a refund is issued for a charge on which Goods and Services Tax (GST) was collected, the GST component is refunded or adjusted in accordance with applicable tax law. A credit note will be issued where required. Any tax credits already availed by you must be reversed as required under the applicable GST rules.

9. Chargebacks and Disputes

If you believe a charge is incorrect, please contact us first at billing@firstscanit.com so we can resolve it directly and promptly. Initiating a chargeback or payment dispute without first contacting us may result in temporary suspension of the affected account pending resolution. We will cooperate fully with legitimate dispute investigations.

10. Contact Us

For any refund or billing questions, please contact: