Shipping & Exchange Policy

This Shipping & Exchange Policy ("Policy") applies to services provided by Valloce Ventures Private Limited, a company incorporated under the Companies Act, 2013, having its registered office in Ahmedabad, Gujarat, India ("Company", "we", "us", or "our"), operating the product authentication platform under the brand name FirstScanIt.

1. Digital Services — No Physical Shipment

FirstScanIt provides cloud-based software services, including QR code generation, product authentication, verification analytics, and related dashboard and API features. No tangible or physical goods are sold or dispatched. Accordingly, no courier, freight, or postal shipping is involved, and no shipping charges are levied.

2. Electronic Delivery and Service Activation

• Access to paid subscription features is provisioned electronically and made available within your account dashboard, ordinarily immediately upon successful payment and account verification.
• Generated QR codes and related assets are delivered digitally — via download from the dashboard, batch export, or API — and are not physically shipped.
• Where verification or onboarding is pending, paid features are activated promptly upon completion of the required checks.
• If a digital service is not made available to you due to a fault attributable solely to us, please contact billing@firstscanit.com and we will resolve it or address it under our Refund Policy.

3. Returns and Exchange

As the Services are digital and no physical goods are supplied, there is no physical return, replacement, or exchange of goods. Any billing adjustments, refunds, or cancellations are governed exclusively by our Refund Policy and Cancellation Policy.

4. Service Availability

The Services are delivered over globally distributed cloud infrastructure. We endeavour to maintain high availability, but the Services are provided on an "as available" basis as described in our Terms of Service. Planned maintenance or service interruptions, where they occur, do not constitute a failure of physical delivery.

5. Contact Us

For any questions about this Policy, please contact: